Confirm the line and responsibility first
The utility generally owns its meter and the public side, while the property owner is generally responsible for the customer-side supply. A well system has different equipment and boundaries. If active water is spreading, use an accessible customer shutoff only if it is safe. If the leak is at the meter or the boundary is unclear, contact the utility before authorizing excavation or repair.
Signs your water line is failing
Unexpected metered use, broad pressure loss, the sound of flow with fixtures off, or unusual wet ground can indicate a supply leak, but irrigation, appliances, toilets, utility-side issues, meter behavior, and other plumbing also need to be ruled out. Do not assume the location from one symptom; isolate the property-side use and confirm the service boundary first.
How Pipedex finds and fixes it
After confirming the customer-side scope, we use the meter, shutoffs, pressure testing, visible evidence, tracing, or other suitable diagnostics to narrow the affected run. The findings may support a spot repair, reroute, or replacement. Access, excavation, restoration responsibility, known limits, and price are approved before ground is opened.
What can affect a buried water line
Buried pipe failures can involve corrosion, material age, installation, pressure, soil movement, roots, or prior repairs. Water chemistry and coastal exposure vary by property. We use meter behavior, pressure testing, visible evidence, and other appropriate diagnostics to locate the problem before recommending excavation, rerouting, or replacement.
Repair the line or replace it?
A localized, accessible failure on otherwise serviceable pipe may support a spot repair. Repeated failures, widespread deterioration, inaccessible routing, or unsuitable material and connections can make rerouting or replacement more practical. We explain the observed evidence and trade-offs without predicting that an unreplaced section will fail on a particular timeline.
Signs it’s time to call
- Water bill suddenly spiked
- Low water pressure all over the house
- Wet or soggy spot in the yard
- Sound of running water with everything off
- Meter still moving when no water is on
- Air or sputtering from the faucets
